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Customer care

Mellor’s market-leading range of buses deserves market-leading service. Our dedicated customer care team is committed to keeping your fleet moving.

Parts Service

Based on our vast experience supplying vehicles to major customers in the UK and overseas, we have invested in an extensive stock of parts to make sure that Mellor, along with our OE partners will have the right parts at the right time to minimise any operational disruption. Our products have been built using common industry parts which are readily available in the market. This will assist you with achieving the maximum uptime of your vehicles.

Mellor Parts

Our Parts service ensures you can access almost any part you need as quickly as possible. We recognise that all vehicles have a job to do and must be returned to service without unnecessary delay. With a rolling stock of approx. £5m OEM and specialist parts, the Mellor team works hard to ensure this is a reality.

  • 6 months parts warranty, excluding wear and tear items
  • Larger items and glass via dedicated courier service
  • Please allow 24hrs for dispatches and collections

Parts Enquiry

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Warranty & Support

Our products are developed in partnership with best-in-class automotive equipment manufacturers. This will not only assure a robust and durable product but also a convenient network of technicians from Mellor and our authorised service partners that will ensure a rapid intervention in your fleet. Our teams are fully trained to support our innovative range of clean diesel and full electric zero-emission products.

Warranty & Support

Mellor’s Aftercare team are committed to delivering end-to-end care throughout the entire lifespan of your Mellor fleet.

Our factory-trained field engineers can resolve a wide range of on-site repairs anywhere in the UK on a fast response basis, and always have a well-stocked inventory of premium parts.

To minimise your vehicle’s downtime, we aim to attend every time-critical issue within 48 hours, at your premises, and at a time convenient to you (Mellor warranty terms states Between 8.30 and 17.00 Monday to Friday)

  • Experienced Field Service Engineer to provide onsite fixes with a fully equipped, dedicated service vehicle
  • Where possible, we aim to have our Engineer on site within 48 hours of the first call
  • All inclusive 3 year Mellor Body warranty (T’s&C’s apply)

Warranty Enquiry

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Additional Services

Our product documentation and hand-over training programmes will allow you to perform all the regular preventive and corrective maintenance activities. On top of this, our experienced and professional aftermarket teams can offer multiple additional services including maintenance and product technical training, emergency accident repair activities, and customised technical advice to increase the profitability of your fleet operation and maintenance.

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Repair & Maintenance
Engine Details:

All engines supplied in Mellor Vehicles are those supplied by the base vehicle manufacturer.

All service and repair information can be obtained from the Base vehicle Manufacturer service sites.

Maxima
Iveco
Type IS72C12DA Daily
Strata
Mercedes Benz
Type 906BA50 906BB50 Sprinter
Tucana

Volkswagen
Type 7J0 Transporter

Orion

Fiat
Type 250 Ducato

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